Our Project Managers are responsible for delivering successful implementations of communications technology products and services while meeting customer requirements and ensuring customer satisfaction. The Project Manager manages the project life cycle by:

• Developing and focusing on the specific project objectives
• Planning, scheduling and controlling the assigned resources to meet those objectives
• Managing the scope, schedule, cost and quality of the project
• Reporting on project progress and other project specific information assuring customer satisfaction

Empire Technologies, LLC is visionary, fast-moving company.  Our investment in talented employees and state-of-the-art customer support technologies has enabled us to stay ahead of the curve and continue our growth as a market leader.  If you are a dynamic individual with a passion for technology and "closing the deal".

If you have the desire to work with a growing market leader and earn a six-figure income, call Empire today to schedule an interview.

Communications Engineer wanted...

Empire Technologies is looking for competent, energetic, confident engineers to provide high-level, technical expertise for both pre-sales and post-sales opportunities. Qualified individuals will possess good people skills and a strong background in TDM and IP based telephony, messaging and/or call center deployment experience.

Outstanding customer service and efficiency are important aspects of this position. Essential functions and basic duties consist of being responsible for the efficiency of professional services implementations by measuring the amount of hours and deployment time it takes to achieve the goal of a successful installation.

Empire will provide the tools needed for the continual personal education, and training.

To perform the job successfully, candidates must possess the following qualities:

1. Effective problem solving
Candidate identifies and resolves technical and political problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; and works well in-group problem solving situations.

2. Pride in customer service
Candidate must be able to manage difficult communication situations while responding promptly to customer needs.

3. A Team Player
Candidate can balance team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.

4. Professionalism
Candidate approaches others in a tactful manner; Reacts well under pressure; Treat others with respect and consideration regardless of their status or position.

Position Requirements

• Excellent organizational and planning skills
• Excellent interpersonal, written and oral communications skills
• Self Motivated
• Work independently or as a member of a team

The service dispatcher serves our customers by dispatching installation and repair services and maintaining accurate records.
Position Requirements:

• Identifies telecommunication service needs and assigns appropriate service technician to the job.
• Provide time estimates for work requests and schedules appointments. Monitors service progress and manages technician's time. Updates completion notes on work performed.
• Notifies supervisor of extraordinary problems; follows through to completion of projects.
• Accomplishes customer service and organization mission by completing related results as needed.

Pre-Requisites:

• Previous dispatch and telecommunication industry experience a plus.
• Must possess strong organizational and time management skills.
• Excellent customer service skills, both externally and internally.
• Ability to multi-task, able to adapt to change in a fast paced work environment.
• Proper administrative skills and general office etiquette.

The Sales Support Representative (SSR) position is imperative and necessary to the organization's success. Its purpose is to provide potential and existing clients with support and assistance, depending on their needs. In addition, the job entails lending administrative support to the Account Executives (AE). The primary responsibility of this position is to utilize the resources provided to the SSR to either answer the customers' questions, direct them to the proper channels, or enter an order, quote, service ticket, etc. as may be required, always in a courteous and professional manner.

Position Requirements:
· Excellent oral, written, and listening communication skills.
· Able to quickly assimilate training on products and services.
· Works independently and with minimal supervision.
· Perform daily administrative tasks for the AE's, including but not limited to, entering quotes, sales orders, service requests, tracking orders, sending out company information packets, and filing.
· Provide each AE with pricing for Avaya Maintenance and any other pertinent information they will need to sell an Avaya Maintenance contract.

Pre-Requisites:
· Previous experience in telecommunication or data communications is desired but not required.
· Proficient in Microsoft Word, Outlook and the Internet. Knowledge of Goldmine and MAS200 is desired, but will provide training.
· B.S. or equivalent is highly desired.

Salary commensurate with experience.

Field Technician wanted...
Are you looking to be on top of leading edge technology? If so Empire Technologies is the place to be. Empire is currently looking for qualified Field Technicians with the ability to troubleshoot, perform moves, adds, and changes on various Avaya, Cisco, and Nortel platforms.

Position Requirements:
· Knowledge of basic telephony a must
· Excellent written and oral skills
· Customer satisfaction
· Able to perform work with minimal supervision
· Possess troubleshooting skills