Empire Technologies Earns Avaya Platinum Business Partner Status:
The Highest Level of Avaya Certification.
October 20, 2003
Empire Technologies announced today Avaya (NYSE:AV), a global leader in communications networks for businesses, has named it a Platinum Certified Business Partner. The Platinum certification is an industry-recognized designation that Empire Technologies has met Avaya's most stringent criteria for technical expertise, customer support and customer satisfaction as measured by an independent survey organization.
"Avaya's recognition of Empire as a Platinum Business Partner affirms its commitment to Empire." said Cordell Toson, President, Empire Technologies. "Empire's experience and expertise with the Avaya product line has undoubtedly served as a critical asset in seamlessly implementing our client's complex solutions. This accreditation will have a significant impact on Empire clients, it demonstrates that we have the business processes and skills in place to provide customers with outstanding levels of service and support as well a strengthening our ability to develop innovative solutions to our clients business problems."
Avaya has one of the industry's leading programs to certify technical professionals in converged voice and data networks and applications, including Internet Protocol telephony. Of all the Avaya Business Partners in the United States eligible to participate in Avaya's certification program, Empire is one of only 24 to have achieved the Platinum designation. This coveted accreditation reinforces Empire Technologies commitment to retain the best qualified and most experienced staff in the industry - people who understand Avaya and multi-vendor solutions, and how they help customers improve business performance with more efficient and effective communications.
As a Avaya Platinum Business Partner, Empire receives a complete array of support from Avaya. Avaya's training for Empire's force of more than 30 highly skilled engineers and technicians leads to industry-approved certification in the design, installation, management and maintenance of converged multi-vendor voice and data networks. Additionally, Avaya provides Empire with additional training; customer finance and leasing services; and around-the-clock technical support through Avaya Technical Services Organization (TSO), Avaya's world-class technical services support; the TSO provides on-site troubleshooting assistance for Empire and its customers, as well as remote diagnostics and remote alarm clearing.
Through a dedicated Avaya Channel Account Manager, Avaya provides Empire with assistance in marketing, planning and implementation.
Empire Technologies has achieved Platinum certification because it has invested the highest levels of resources in technical and business competencies, and because it retains the required number of Avaya Certified Professionals on staff. All of this demonstrates flawlessly the ability of Empire to sell and support Avaya's award-winning portfolio of Enterprise Class Internet Protocol Solutions for voice, data and video convergence; Avaya's world-leading Unified Communication solutions; and world-leading Customer Relationship Management (CRM) solutions.
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