Avaya IP Softphone 5.2
The Avaya IP Softphone is an IP telephone client for Windows-based PCs, providing access to Avaya Communication Manager features such as multiple call appearances, transfer and conference. Remote and mobile workers can optimize productivity with capabilities like click-to-dial from Microsoft Outlook contact lists, Lotus Notes contact lists, Microsoft Internet Explorer pages
or LDAP-based directories, and synchronization of incoming calls with directory look-ups.
Instant messaging and presence tracking help IP Softphone users learn each others availability status and communicate appropriately via a phone call or instant message. Plus, video can be added to IP Softphone calls, making video telephony as easy as voice.
The IP Softphone telephone client can be configured for Road Warriors or Telecommuters. The Road Warrior configuration is suitable for users who tend to have only one line for remote access. In Road Warrior, the voice or audio is run across the IP network for a "pure voice over IP" configuration, and offers a great amount of flexibility due to the ubiquity of IP networking. The Telecommuter configuration is ideally suited for users working from a remote office with two lines for remote access. With this option, feature/access control and signaling is maintained and delivered across the IP network, but the voice is delivered across a second line to either a public switched telephone network or digital line to help ensure toll-quality voice. This capability can be extended to a cellular, PCS, or GSM phone. In the Telecommuter configuration, the Avaya communications server "binds" the two connections as a single transaction or session.
The IP Softphone can also be configured for shared control of either Avaya IP telephones or Avaya digital telephones. The Avaya IP telephone configuration enables users to log into and control their Avaya IP telephone from the Avaya IP Softphone. Users can speak and listen through their telephone, but unlike the Telecommuter configuration, users can make and handle calls from both the Avaya IP Softphone interface and the IP telephone. This feature can help improve productivity by integrating the IP Softphone capabilities and Personal Information Managers, such as Microsoft Outlook, with the IP Telephone. The Avaya IP Telephone configuration is supported on the Avaya 4601, 4602, 4610, 4612, 4620, 4624, and 4630 IP Telephone with release 1.7 or later.
>Similarly, the Avaya DCP Telephone configuration enables users to log into and control their traditional digital telephone from the Avaya IP Softphone. This capability is supported on Avaya 2400 and 6400 series phones. It also requires Avaya Communication Manager 2.0 and higher.
This version of IP Softphone has functions and options that can be enabled based on you needs, if you have any questions regarding these options, please contact your Empire sales team at 1-888-711-5200.
Features:
- Dialing from MS Outlook, Lotus Notes, LDAP Directories, Web pages and Windows applications - IP Softphone enables you to click and dial from your Microsoft Outlook contact list, helping to improve user productivity and efficiency by allowing users to spend less time dialing with fewer dialing mistakes.
- Integration of Instant Messaging (IM) and Presence with IP Softphone - IP Softphone users can send an Instant Message to each other in addition to using the phone application, as well as track each other's phone or IM presence. A contact list of 50 to 100 users with presence availability can be maintained by each user.
- Improved Audio Support - Avaya IP Softphone now works with Bluetooth wireless headsets and supports ringing to an alternate sound card (so IP Softphone users using a headset can hear ringing while on a call).
- CTI Control of Avaya IP and DCP Telephones - Use IP Softphone applications for directory dialing on IP or DCP telephone.
- Call Log and Redial List track incoming and outgoing calls with the Call Log. Dialing can be initiated from the call log and also dial the last number that was called by using the Redial button.
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Software Applications 
