TelAgent is for:
IT Professionals Proactive Monitoring Seamless Integration Flexible System Management Real Time Alarm Notification Comprehensive Reporting Peace of Mind

TelAgent enables IT professionals to easily and effectively “Mind Your Own Business!”
Monitoring and management of your voice and data systems can now be brought in house,
reducing your overall cost of telecommunications maintenance and support. In addition, TelAgent empowers IT professionals to be automatically alerted to system problems, and provides the tools necessary to rapidly diagnose and improve overall voice and data network service levels.

TelAgent is designed to provide a common management solution across a wide variety of voice and data equipment and diverse environments. IT professionals who would like to self maintain their systems are often impeded by the lack of a global management application that can handle large numbers of
dissimilar equipment.

Through TelAgent, IT professionals can manage the diverse and often geographically isolated PBXs, IP telephony gear, switches, and voice and data devices without the need for multiple, specialized and proprietary software products to monitor and manage each product. TelAgent reduces or eliminates the costly dependence on equipment-specific management tools and vendor-specific monitoring services, drastically reducing the overall cost associated with equipment maintenance.

Single Interface Approach - Multi System Coverage
TelAgent provides a common look and feel to its users across all the systems it manages. Every PBX, IP data and telephony device, voicemail server, adjunct and environmental device is controlled through the same easy to use GUI accessed through a secure, web portal. This single interface approach reduces staff training time, as well as hardware and software costs.

TelAgent proactively monitors each different system and device, alerts personnel to critical alarms and potential problems, and permits authorized users to easily access and control those systems from anywhere in the world. TelAgent remote access and control capabilities reduce the need for on-site skilled personnel; reduce travel to and from problem sites; increases productivity from the existing staff; and best of all saves money.

TelAgent is designed to receive alarms and provide remote notification and access to devices without the need for a company to staff a 24X7 global, national or regional command center or NOC. Centralized hubs are not longer required, since TelAgent can be accessed globally through a simple and secure web portal, while providing real time notification of any system alarm to IT Professionals around the world.

Empire 24 Hour Coverage
With TelAgent, alarms are also centrally received at Empire’s 24X7 NOC, where certified engineers respond immediately to identify, diagnose and resolve any trouble. IT Professionals and Empire Engineers can view real-time trouble resolution activity, though TelAgent. Eliminate the need for costly calls; TelAgent retains all steps taken by any authorized individual on each supported system. Simply log into the system and view the history log to immediately determine the status of any trouble.

A Single Strategy and Solution
TelAgent consolidates the monitoring and maintenance of numerous, diverse voice and data devices with a single management solution, easily configured to fit any size environment no matter how geographically spread out. A consolidated monitoring strategy can help address resource shortages. Traditionally IT Professionals either wait for a service provider to notify them of a problem, or they must allocate staff resources to manually check each device on a periodic basis. A manual device-check strategy is time-consuming and ineffective, due to the high number of staff-hours required to manually test devices. In addition, a critical alarm may not be discovered until many hours after the alarm first occurs, which could jeopardize the operation of the entire network. With TelAgent, IT professionals can consolidate and automate the monitoring of diverse voice and data devices with one management solution, thereby reducing the complexity and cost involved with monitoring and maintaining systems.

TelAgent Consolidated Management Capabilities Will:

• Continuously monitor each different voice and data system located anywhere around the globe with a common management solution
• Instantaneously recognize all device faults and alarms and display those alarms for all authorized personnel to view.
• Immediately notify appropriate staff of the alarm via a variety of medias including, web-portal, pager, cell phone and PDA.
• Immediately notify Empire Technologies Engineers in our 24X7 NOC of all device faults and alarms.
• Enable technicians to remotely access managed PBXs or voice devices located anywhere in the world to perform diagnostics, resolve problems, and maintain peak service levels.