TelAgent is for:
IT Professionals Proactive Monitoring Seamless Integration Flexible System Management Real Time Alarm Notification Comprehensive Reporting Peace of Mind

TelAgent proactively monitors all popular PBXs, switches, voice mail servers, data equipment and adjunct devices to continuously assess all operational functions and automatically detect
faults and exceptions. Each message produced from a monitored system, whether routine or
critical, is immediately analyzed to determine if it is a cause for concern, and then logged in the TelAgent database.

Using powerful message analysis rules specific to each monitored system, TelAgent pinpoints faults and alarms as they are developing and automatically triggers appropriate actions to proactively assure continued and uninterrupted network service.

Through the secure, TelAgent web portal, users can easily diagnose and troubleshoot problems by browsing and searching the complete TelAgent message and activity log. The log includes the precise recorded activity of the specific device, and the interaction TelAgent has had with the problem system, providing users with the critical information necessary to rapidly resolve problems and restore peak service levels.

A Host of Connectivity Options
TelAgent connectivity options to the managed device include; dial-in, dial-out, polling, network, and SMNP. TelAgent can also monitor the environment in which the systems operate including thermostats, humidistats, sensors, and contact closures to provide a complete fault management solution for the entire network environment.

TelAgent Administrative Benefits
TelAgent securely connects with the administrative ports of popular voice network systems including Avaya, Cisco, Nortel, Lucent, NEC, Siemens, and Octel and many data devices through SNMP. Once a secure connection is established, TelAgent grants access to authorized users. Authorized users then have full remote capabilities to perform comprehensive diagnostics or recovery operations.