Real Time Alarm Notification
TelAgent continuously recognizes voice and data system faults and alarms, and automatically notifies the IT staff of voice and data system problems as they are developing. Each message collected from monitored systems is immediately analyzed and compared with the installation established criteria to determine if the message is a critical alarm and if the alarm should trigger automatic notification. The criteria to trigger automatic notification is fully customizable and can be based on any combination of installation-specific thresholds, specific messages, time, frequency, severity, business rules, keywords
or specific events.
Alarm and activities performed by company IT staff, Empire or the manufacturer are also logged in the
TelAgent database to provide a complete audit trail and historical activity log for later reference. If the fault, message, or alarm is critical, or has been flagged for notification, TelAgent automatically notifies administrative and operations personnel through a variety of medias which may include:
- Audible and visual devices
- E-mail
- Video displays
- Alphanumeric pagers
- Text to Cell
TelAgent notification schemes are fully customizable to fit any operating environment, staffing arrangement, and geographical organization. Notification schemes can be based on any combination of criteria including alarm severity or priority, device, time, specific staff to be notified, or job function. In addition, TelAgent standards based xml solutions and TelAgent Data Gateway provide integration opportunities for IT Professionals. TelAgent integrates with existing management consoles such as HP OpenView, CA Unicenter, or your homegrown solution.
Alarm handling is easy and efficient using TelAgent’s secure, web-portal, which provides users with a consolidated alarm management and diagnostic tool to analyze and resolve outstanding alarm conditions, including:
- Acknowledge and/or clear alarms
- Manage escalation parameters
- Browse the TelAgent log of all device and user activity to analyze and diagnose problems
- Directly access and control the managed system or device
- Initiate restore or recovery actions or procedures, and restart or reboot the system
- Resolve problems and restore peak service levels
TelAgent's secure, web portal design delivers deep access and control, enabling users to quickly pinpoint and diagnose complex problems, initiate recovery procedures, and restore peak service levels. Through TelAgent, users directly interact with the managed system or device as if they were physically in front of the device, delivering the same levels of control as if the user were co-located with the voice system.For additional information on TelAgent or to schedule a FREE 30 Day Trial, please contact an Empire Technologies Account Manager today at 888-711-5200 or email info@getempire.com.
|
Real Time Alarm Notification
