TelAgent is for:
IT Professionals Proactive Monitoring Seamless Integration Flexible System Management Real Time Alarm Notification Comprehensive Reporting Peace of Mind

Customers' voice and data devices and other adjuncts are continuously monitored through TelAgent’s voice management software application. TelAgent expertly analyzes all customers' PBX activity, proactively detects and solves many routine alarms before customers are aware of them, and automatically notifies the System Integrator or Service Provider by pager or e-mail of any significant or critical alarms occurring on their customers' systems.

System Integrators and Service Providers then use TelAgent's secure web portal, to remotely access their customers' PBX devices, perform diagnostics, browse activity logs, and initiate corrective actions to restore optimum operation. No longer do you have to worry about having thick and thin clients installed on your laptop, desktop or portable device. With TelAgent’s secure web access, your engineers and technicians have access to TelAgent, any time, any where.

In addition, System Integrators and Service Providers can utilize TelAgent's powerful reporting tools to create customized trend analysis reports for specific customers' devices.

An Ongoing Benefit
TelAgent Management Service provides a win-win solution to both customers and System Integrators and Service Providers. SI/SP’s gain a huge competitive advantage to deliver dramatically enhanced maintenance programs to their customers while increasing the revenue stream from the customer - all with no hardware or software investment. Customers benefit from TelAgent's comprehensive voice and data management, resulting in increased system availability and performance, less system downtime, and in many cases, reduced overall maintenance costs.

TelAgent training is readily available to ensure users derive the maximum benefit from their TelAgent investment. While this user friendly GUI can be mastered in no time, the TelAgent training programs guarantee engineers and technicians are utilizing TelAgent to its fullest by:

• Fully training both administrators and operators
• Preparing staff to maintain and expand the TelAgent system
• Enabling Authorized users to perform configuration and operational changes as necessary

TelAgent training can be structured for presentation at an individual client facility if desired, or training can be arranged at dealer or service provider locations to provide an opportunity for multiple customers to attend, network, and benefit from the experiences of other TelAgent users. All TelAgent training programs include:

• Topical lecture sessions
• Live demonstrations
• Hands-on workshop sessions