The Empire Difference

We provide coverage  for Multiple Manufacturers & Platforms: Download the WCM PDF for comprehensive information about the Empire Maintenance Division.

Built around the pinnacle of technology and technical expertise in the industry, Empire Technologies has grown into the largest, most efficient provider of telecommunication maintenance management in the nation.
We pride ourselves in being able to provide an experience that is unsurpassed in the Industry, supporting companies from single owner businesses to corporations with multiple locations world wide. Our buying power, dedication to customer service and exceptional technical experience results in a unique blend of savings, service & support.

Some of the facts setting Empire apart from others:

• Intelligent Dispatch: Alarms are routed directly to Empire's Service Center where certified Empire Engineers will begin diagnostics. Should Empire engineers not correct the issue remotely,
  they will forward the event to field engineers for on-site intelligent diagnostics and servicing.
  A technician with the correct technical skill set and parts will arrive on-site.
• Industry Best SLA's: Empire guarantees a response to major failures within two hours.
• Nationwide Service: Empire is staffed to provide service to our national customers 24 hours a day,
  7 days a week, complete with in-house Tier 3 engineering support.
• State of the Art Laboratory: Empire's voice and data lab located at our New Jersey Headquarters features legacy systems and the latest Avaya, Cisco, Nortel and Siemens equipment for use in
  testing, staging, trouble-shooting, etc...
• Multiple Manufacturer & Platform Coverage: Empire will consolidate all of your telecommunications maintenance agreements across all manufacturers, models of equipment and locations. Empire customers have one telephone number to call for service, regardless of system type or location.
• TelAgent Systems Diagnostics Tool: Empire co-developed and utilizes TelAgent to monitor and manage our client's service requirements. However, TelAgent is also available for customers who want to take control of their network - Learn More

Empire recognizes the critical investments you have made in your communication infrastructure. We deliver benefits that positively impact the bottom line and our clients gain improved service through Empire’s best practices in PBX lifecycle management.
An Empire Technologies Maintenance Specialist can provide a convenient, no-charge, no obligation review of your current telecom maintenance agreement and your specific business requirements. Empire will propose an agreement that is priced right, matches your specific needs and protects you from any unforeseen challenges.
World Class Maintenance can be yours: Call us at 1-800-711-5200 or Email our Maintenance Division.